Best Practice #7 | Consumer Complaints

Landmark Title has maintained an excellent customer satisfaction record. We frequently receive written thank you’s and compliments from clients and customers.

In 15 years of operations, we have only had one written grievance from an individual who did not understand tax prorations or his realtor’s explanation. We promptly addressed the inquiry and it was immediately resolved.

Landmark is a member of the Dayton Area Chamber of Commerce; the Dayton Better Business Bureau; Dayton Mortgage Bankers Association; Dayton Area Board of Realtors; and Women’s Council of Realtors.

We are also members of Miami Valley Land Title Association, Ohio Land Title Association, and serve as an authorized agent of ALTA. Both of Landmark’s owners have held officer titles at the local and state levels of these organizations, and continue to be active in these groups.

One of our owners has worked closely with the Better Business Bureau on their Leadership Committee, and BBB’s division of WomeninBusinessNetworking.org. This individual was selected in 2015 to act as judge for the Students Integrity Award given to area high school students for scholastic achievement and community involvement. They also serve on the Sinclair Advisory Council for Real Estate Education with various city leaders.

We pride ourselves on very few customer complaints. Concerns are rare and are promptly directed to one or both of the owners and managers.
Landmark recently adopted a complaint review form (see attached) which ensures that the owners of Landmark Title are kept abreast of any consumer complaint. Staff maintains the highest standard of excellence in returning phone calls and emails in a matter of hours; even when our closing schedule may be hectic.

We have constant contact with our vendors and competitors and have excellent business relationships with both groups.

For Landmark’s complete policy on Consumer Complaints, please refer to pages 53-58 of the Best Practices guide accessible on this page.

Landmark Title Agency’s Seven Best Practices

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